Caring For Your Jewellery
Please follow these steps to protect your jewellery from damage.
Stainless Steel will tarnish over time. Tarnishing is not a fault and steps can be taken to ensure your jewellery does not tarnish.
Gold plated silver may fade if the care instructions are not adhered to, do not expose gold plated silver to water, perfumes or lotions, this may cause the plating to fade. Gold plated silver may naturally fade over time.
Remove jewellery while in water and avoid spraying perfume or applying creams where your jewellery will have contact. Avoid extreme temperatures, humidity and sunlight. Any contact with perfumes/ cosmetics and chemicals will cause discolouration to semi precious metals. This is not a fault and can be avoided by caring for your jewellery as detailed above.
Gemstones should never be worn around hot water, harsh chemicals and cleaners. You can clean most gemstones with a soft, damp cloth after wearing. Very porous stones such as turquoise and emeralds should be cleaned using an untreated, dry, soft cloth only. Do not use tissue paper or paper towels to clean as they can cause scratching.
We cannot be responsible for any damage due to negligence.
Damage caused by general wear and tear is the responsibility of the owner.
We will replace any faulty items bought from this website within 14 days of proof of purchase. Missing crystals are not classed as manufacturing faults if outside the 14 day return policy.
Tarnishing or discolouration due to chemical contact is not a fault. Please see above care instruction on how to avoid this.